General terms and conditions of sale and use

• Company name: Adeline Lefebvre trading as "Rootyne"
• Legal form: Sole proprietorship (micro-enterprise)
• Registered office: 252 rue du Triez, 59290 Wasquehal
• Trade register number (RCS): N/A
• SIRET number: 89462041800026
• Intra-community VAT number: Not applicable (VAT exemption, art. 293 B CGI)
• Share capital: Not applicable (sole proprietorship)
• Publication director: Adeline Lefebvre
• Contact email: contact@rootyne.health
• Phone: +33 6 16 04 40 51
• Website host: Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, USA — https://vercel.com

1. A blood test analysis service: automated extraction of biological values by artificial intelligence, followed by interpretation and recommendations validated and signed by a qualified clinical biologist, registered with the National Order of Pharmacists (Section G).

These T&Cs define the rights and obligations of the parties in the context of the use and subscription of the blood test analysis service offered by Rootyne.

2.1 — Nature of the service

Rootyne offers a contextual interpretation service for blood tests and personalised recommendations regarding dietary supplementation. This service includes the following steps:

1. Upload of the blood test: the User uploads a blood test in PDF format (maximum 10 MB) to the Platform, previously performed by a medical biology laboratory.
2. Automated extraction: the biological values contained in the test are extracted by an artificial intelligence system. This automated processing constitutes a technical aid for data extraction and does not produce any medical interpretation.
3. Generation of a draft of recommendations: the artificial intelligence system generates a draft of recommendations based on the extracted values and a structured, evidence-based nutritional knowledge base (scientific literature, specialised nutritional guidelines). This draft is an internal working document intended exclusively for the clinical biologist. It is in no case communicated to the User.
4. Validation by a clinical biologist: a qualified clinical biologist, registered with the National Order of Pharmacists (Section G), conducts an individual examination of the file. They verify the accuracy of the extraction, interpret the results in context, and validate, modify, or reject the recommendations proposed by the system. The clinical biologist has complete professional independence in carrying out their mission and is under no obligation to validate.
5. Transmission of recommendations: the recommendations validated and electronically signed by the clinical biologist are transmitted to the User via the Platform.

2.2 — Transparency on the use of artificial intelligence

In accordance with Regulation (EU) 2024/1689 on artificial intelligence (AI Act), Rootyne informs the User that:

• An artificial intelligence system is used for the extraction of biological values from the test and for the generation of a draft of recommendations;
• This system constitutes a personalised writing tool: it applies a fixed, versioned, and evidence-based nutritional reference system (scientific literature, specialised nutritional guidelines) to the extracted biological values, in order to produce a draft in natural language. It makes no autonomous decisions and produces no medical interpretation;
• Rootyne assumes editorial responsibility for the reference system on which the system relies. This reference system is maintained, updated, and audited independently of the artificial intelligence system;
• The clinical biologist exercises systematic human control over all results produced by the system and has the power to modify, supplement, or entirely reject the generated proposals;
• The User has the right to obtain explanations about the logic of the automated processing, in accordance with Article 22 of Regulation (EU) 2016/679 (GDPR), by sending their request to dpo@rootyne.health.

2.3 — What the service is not

The analysis service offered by Rootyne does not constitute a medical act. The User is expressly informed that:

• The recommendations issued by the clinical biologist relate exclusively to dietary supplementation and lifestyle. They do not constitute a medical diagnosis, a pharmaceutical prescription, or medical advice;
• The recommendations in no way replace a consultation with a doctor;
• In the case of abnormal biological values likely to reveal a pathology, the clinical biologist will refer the User to a medical consultation. Under no circumstances will they substitute for the doctor in investigation, diagnosis, or treatment;
• The User must never modify, interrupt, or refrain from following an ongoing medical treatment based on the recommendations provided by Rootyne;
• Any decision relating to the User's health is their responsibility and, where applicable, that of their treating physician.

2.4 — Conditions of access to the service

To access the analysis service, the User must:

• Be an adult natural person (18 years of age or older);
• Provide a valid email address at the time of payment (an account is automatically created at this step);
• Have a blood test performed by an accredited medical biology laboratory;
• Give explicit consent to the processing of their health data in accordance with Article 9§2(a) of the GDPR and the terms described in the Privacy Policy.

2.5 — Pricing of the analysis service

The analysis service is offered at the price indicated on the Platform at the time of subscription, expressed in euros including all taxes (TTC).

Rootyne reserves the right to modify its prices at any time. Price changes only apply to orders placed after their entry into force.

2.6 — Refusal of validation by the clinical biologist

The clinical biologist may refuse to validate an analysis in the following cases:

• Technical refusal (illegible test, incomplete document, unusable format): the User receives a full refund of the amount paid, within fourteen (14) days of notification of the refusal;
• Refusal for medical referral (the clinical biologist considers that the User's situation requires a prior medical consultation): the User is offered, at their choice, a credit usable within six (6) months for a new analysis, or a full refund.

In all cases, the User is informed of the refusal and its reason within a reasonable timeframe.

2.7 — Processing time

The analysis service is delivered within a reasonable timeframe following receipt of payment and the blood test. As an indication, this timeframe is two (2) to five (5) business days. This timeframe is provided for information purposes and does not constitute a binding contractual commitment, as processing depends on the availability of the clinical biologist and the quality of the uploaded document.

3.1 — Nature of data collected

Blood tests uploaded by the User contain health data within the meaning of Article 4§15 of the GDPR and Recital 35 thereof. Their processing is subject to the enhanced provisions of the GDPR, Law No. 78-17 of January 6, 1978 as amended (Data Protection Act) and the Public Health Code.

3.2 — Explicit consent

Prior to any upload of a blood test, the User gives explicit consent to the processing of their health data through a clear positive action (unchecked checkbox), in accordance with Article 9§2(a) of the GDPR.

Consent may be withdrawn at any time, under the conditions described in the Privacy Policy, without affecting the lawfulness of the processing carried out before withdrawal.

3.3 — Certified hosting

The User's health data is hosted in France with a certified "Health Data Host" (HDS) within the meaning of Article L.1111-8 of the Public Health Code. The identity of the host is specified in the Privacy Policy.

3.4 — User rights

The User has the rights of access, rectification, erasure, restriction, portability, and objection regarding their personal data, under the conditions provided by Articles 15 to 22 of the GDPR. These rights may be exercised by sending a request to dpo@rootyne.health.

The full terms of personal data processing are described in the Privacy Policy accessible from the website footer.

4.1 — Professional independence

The recommendations issued by the clinical biologist are formulated in complete professional independence, in accordance with the deontological obligations provided by Article L.4113-6 of the Public Health Code.

The recommendations relate to categories of dietary supplements (for example: "iron bisglycinate 20 mg/day") and do not mention any specific product or commercial brand.

4.2 — User freedom

The User is entirely free to obtain the recommended dietary supplements from the supplier of their choice (pharmacy, third-party website). Rootyne does not sell any dietary supplements and receives no remuneration related to their purchase.

5.1 — Payment methods

Payment is made by credit card. Payment is secured by the payment service provider Stripe, PCI-DSS certified.

5.2 — Charge

The User's bank account is charged at the time of payment validation.

5.3 — Security

Rootyne does not store any of the User's banking data. Transactions are entirely processed by the payment service provider in a secure environment.

For the blood test analysis service, the User is informed that the execution of the service begins upon upload of the test and the express acceptance of the User. In accordance with Article L.221-28 13° of the Consumer Code, the right of withdrawal can no longer be exercised once the service has been fully performed (recommendations delivered).

However, if the service has not yet been performed (test not yet processed by the clinical biologist), the User may exercise their right of withdrawal under common law conditions.

7.1 — Liability for the analysis service

Rootyne is responsible for the proper technical execution of the analysis service (Platform operation, data transmission to the clinical biologist, transmission of recommendations to the User).

The clinical biologist is responsible, under their professional liability, for the quality of the interpretation and recommendations they validate and sign. The clinical biologist operates within a professional agreement guaranteeing their independence and has their own professional civil liability insurance.

Rootyne cannot be held liable for:

• Health decisions made by the User based on the recommendations, the responsibility for these decisions lying with the User and, where applicable, their treating physician;
• The inaccuracy of information contained in the blood test uploaded by the User (error from the original laboratory, altered test, third-party test);
• The User's failure to follow the medical consultation recommendations made by the clinical biologist;
• Use of the service incompatible with its purpose (use by a minor, upload of a document other than a blood test).

7.2 — Force majeure

Rootyne's liability cannot be engaged in case of non-performance or delay in the performance of any of its obligations resulting from force majeure within the meaning of Article 1218 of the Civil Code.

All elements constituting the Platform (texts, graphics, software, photographs, images, videos, sounds, databases, algorithms, trademarks, logos, domain names) are the exclusive property of Rootyne or its partners and are protected by French and international intellectual property laws.

Any reproduction, representation, modification, publication, adaptation, in whole or in part, of these elements, by any means whatsoever, is prohibited without the prior written authorisation of Rootyne.

The User benefits from a personal, non-exclusive, and non-transferable right of use of the recommendations delivered to them. They undertake not to publicly disseminate or commercially exploit them.

For any question, complaint, or request for information, the User may contact Rootyne's customer service:

• By email: contact@rootyne.health
• By mail: 252 rue du Triez, 59290 Wasquehal
• Via the contact form accessible on the Platform

Rootyne undertakes to acknowledge receipt of any complaint within forty-eight (48) hours and to provide a response within a reasonable time.

10.1 — Principle

In accordance with Articles L.612-1 et seq. of the Consumer Code, in the event of a dispute not resolved by customer service, the User may free of charge resort to a consumer mediator for the amicable resolution of the dispute.

10.2 — Designated mediator

The consumer mediator designated by Rootyne is:

• Name: CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
• Address: 49 rue de Ponthieu, 75 008 PARIS
• Website: https://www.cm2c.net/declarer-un-litige.php
• Email: litiges@cm2c.net
• Phone: +33 1 89 47 00 14

The User may also use the Online Dispute Resolution (ODR) platform of the European Commission, accessible at: https://ec.europa.eu/consumers/odr.

10.3 — Prerequisites

Before contacting the mediator, the User must have first attempted to resolve the dispute directly with Rootyne through a written complaint. Recourse to the mediator is available in the absence of a satisfactory response within a reasonable time.

These T&Cs are governed by French law.

In the event of a dispute relating to the interpretation, performance, or termination of these terms, and failing amicable resolution or mediation, the competent French courts shall have jurisdiction, in accordance with the rules of territorial jurisdiction under common law applicable to consumer disputes.

The User is informed that they may in any case resort to conventional mediation or any other alternative dispute resolution method.

If any provision of these T&Cs is declared null or unenforceable by virtue of a law, regulation, or final court decision, the other provisions shall retain their full force and effect.

These T&Cs, the Privacy Policy, and, where applicable, any special conditions applicable to certain services, constitute the entire agreement between Rootyne and the User regarding the use of the Platform and the subscription to the analysis service.

Rootyne reserves the right to modify these T&Cs at any time. Modifications take effect upon their publication on the Platform. Services subscribed prior to the modification remain subject to the T&Cs in effect at the time of their conclusion.

The User is invited to regularly consult the T&Cs. In case of substantial modification, Rootyne will inform the User by any appropriate means.

15.1 — Website host

Vercel Inc. — US corporation
440 N Barranca Ave #4133, Covina, CA 91723, USA
https://vercel.com

Health data host (HDS certified, art. L.1111-8 CSP):
Scaleway SAS — Simplified joint-stock company, registered with the Paris Trade Register
8 rue de la Ville-l'Évêque, 75008 Paris, France
HDS certification issued in accordance with the applicable certification framework
Health data hosted in France

15.2 — Data protection officer

Adeline Lefebvre
Email: dpo@rootyne.health

15.3 — Clinical biologist

The clinical biologist acting on behalf of Rootyne is registered with the National Order of Pharmacists, Section G (clinical biologists). Their Each validated analysis bears the identity, RPPS number and validation date of the clinical biologist who performed the validation.

(Form compliant with the annex of Article L.221-5 of the Consumer Code)

For the attention of:
Adeline Lefebvre
252 rue du Triez, 59290 Wasquehal
contact@rootyne.health

Subject: Withdrawal

I/We (*) hereby notify/notifies (*) you of my/our (*) withdrawal from the contract for the following service:

• Ordered on (*) / received on (*): ___
• Name of the consumer(s): ___
• Address of the consumer(s): ___
• Order number: ___

Date: ___

Signature of the consumer(s) (only for notification of this form on paper):

(*) Delete as appropriate.